Are you an experienced individual in Customer Care in the Housing industry?
Are you currently looking to join an exciting and growing business?
My client are a Birmingham based, sub contractor who work on behalf of some of the most well known housing developers in the Midlands. They are currently recruiting for a Customer Care Coordinator who can work closely with the main contractor and customer. You will be required to manage the queries with the customer and client and arrange for the maintenance, repairs and snagging works to be carried out.
As a Customer Care Co-Ordinator, You will part take in the following:
+ To take incoming call from customers, taking down the correct information to be passed on to the relevant people.
+ Any construction defects reported ae upload correctly on to the system
+ Liaise with customers, main contractors and site managers to ensure that all associated works are carried out at agreed times.
+ Ensure all remedial works are updated on the system and communicated between the Customer Liaison Manager.
+ Effectively liaise with management, maintenance supervisor, main-contractors and suppliers to ensure minimum response times to customer care issues.
+ Produce all relevant documentation relating to customer care accurately and in a timely manner.
What are we looking for from applications?
+ Customer service experience, ideally phone based.
+ Excellent phone manner and the ability to take down information promptly and correctly.
+ Full UK driving license
+ Experience in a similar role
+ Knowledge of the house building industry
How to apply?
Please apply as directed and we will be in touch if your application is shortlisted.