Civils & Construction Recruiters

Customer Care Coordinator

Location:  Coventry

Salary:  Negotiable dependent on experience

Are you an experienced individual in Customer Care Manager in the Housing industry?

Are you currently looking to join an exciting and growing business?

My client are a new build housing developer based in the Warwickshire area. Due to an increase in projects across the Midlands region my client is looking for a Customer care Manager to support the aftersales process. Working with the sales team and construction site management to handle any after sales complaints of quires. Being the co-ordinator between the building maintenance contractors, Site team, after sales team and clients.

As an Customer Care Manager, You will part take in the following:
+ To take incoming call from customers, taking down the correct information to be passed on to the relevant people.
+ Any construction defects reported ae upload correctly on to the system
+ Liaise with customers, sub contractors and site managers to ensure that all associated works are carried out at agreed times.
+ Ensure all remedial works are updated on the system and communicated between the Customer Liaison Manager.
+ Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.
+ Produce all relevant documentation relating to customer care accurately and in a timely manner.

What are we looking for from applications?
+ Customer service experience, ideally phone based.
+ Excellent phone manner and the ability to take down information promptly and correctly.
+ Experience in a similar role
+ Knowledge of the house building industry

How to apply?
Please apply as directed and we will be in touch if your application is shortlisted.

Date Posted: January 21st, 2020   |   Category: Professional





Application Form

Job Search

Our Featured Jobs

Cambridge - £40,000 to £50,000 Per Annum Depending on Experience + Package
Our client is seeking to employ an experienced Quantity Surveyor for their business in the Cambridgeshire region. You will be covering projects in Cambridge, Peterborough, Kettering and Corby. Our client is an established civil engineering contractor operating across the middle of the UK and are currently enjoying some ongoing growth. The ideal candidate will have...
Leicester - £25,000 to £35,000 Depending on Experience
Our client is seeking to employ an Assistant Quantity Surveyor for their business in the East Midlands region. You will be based out of their office in Leicester covering projects in areas such as Leicestershire, Nottingham and Derby. Our client is an established civil engineering contractor operating across the middle of the UK and are...
Farnborough, Hampshire - Excellent Salary Dependant on Experience plus many benefits plus Company car or Allowance.
Our client is seeking to employ an experienced Senior Quantity Surveyor for their business based in Farnbourgh area. They are an award winning civil engineering and construction business and boast an impressive portfolio of clients UK Wide. You will report directly into the Commercial Manager and work closely with Project Managers while providing reports on...

Accreditations