Civils & Construction Recruiters

Customer Care Coordinator

Location:  Coventry

Salary:  Negotiable dependent on experience

Are you an experienced individual in Customer Care Manager in the Housing industry?

Are you currently looking to join an exciting and growing business?

My client are a new build housing developer based in the Warwickshire area. Due to an increase in projects across the Midlands region my client is looking for a Customer care Manager to support the aftersales process. Working with the sales team and construction site management to handle any after sales complaints of quires. Being the co-ordinator between the building maintenance contractors, Site team, after sales team and clients.

As an Customer Care Manager, You will part take in the following:
+ To take incoming call from customers, taking down the correct information to be passed on to the relevant people.
+ Any construction defects reported ae upload correctly on to the system
+ Liaise with customers, sub contractors and site managers to ensure that all associated works are carried out at agreed times.
+ Ensure all remedial works are updated on the system and communicated between the Customer Liaison Manager.
+ Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues.
+ Produce all relevant documentation relating to customer care accurately and in a timely manner.

What are we looking for from applications?
+ Customer service experience, ideally phone based.
+ Excellent phone manner and the ability to take down information promptly and correctly.
+ Experience in a similar role
+ Knowledge of the house building industry

How to apply?
Please apply as directed and we will be in touch if your application is shortlisted.

Date Posted: January 21st, 2020   |   Category: Professional

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